Order Management
Manage every order from one place, from customer checkout to packing, pickup, and delivery completion.
Order Queue
14 pending
Packed
Ready for pickup
47
Today
38
Completed
Scan to Collect
QR verified
Dispatched
3 en route
Pickup Ready
5 waiting
Order #2847
Delivery - 3 items
One Workflow for Every Order Type
Whether a customer orders through your Online Store, at the counter, or schedules a delivery, every order flows through the same system. Your budtenders, managers, and dispatch team work from a single source of truth.
Order details, status changes, edits, and fulfillment steps are all centralized. No switching between tools or cross-referencing spreadsheets.
Pickup Orders
Packed by budtenders and handed off when the customer arrives. One-click status updates keep the team in sync.
Delivery Orders
Packed, assigned to a driver, and tracked through collection, dispatch, and completion.
POS Orders
In-store transactions are logged alongside online orders for a complete operational picture.
Order List
Sarah M.
James D.
Mike R.
Lisa K.
Filters
Find Any Order in Seconds
The order list is your team's main interface. Every order appears here with its current status, customer info, and fulfillment type. During a rush, your staff can find exactly what they need without scrolling.
Filter by status, date range, customer, driver, delivery zone, payment method, or order type. Combine filters to narrow results during busy periods.
Real-Time Status for Staff and Customers
Staff manage orders through the full lifecycle from the backend. Customers who are logged in can track their order status in real time on your website or app.
Pending
Order received
Packed
Items bagged
Collected
Driver has order
Dispatched
On the way
In Progress
Being delivered
Completed
Order fulfilled
Staff View
Staff move orders through each status from the backend. Packed and Collected are operational steps that give your packing and handoff teams clear structure.
Customer View
Customers see real-time status updates when logged in. They know when their order is packed, when a driver has it, and when delivery is in progress.
Pickup and Delivery From the Same Interface
Pickup and delivery orders start the same way but finish differently. Your team handles both from the same interface without switching tools.
Pickup
- Packed and prepared by budtenders
- Customer arrives and collects their order
- Order marked complete at handoff
Delivery
- Packed by budtenders, same as pickup
- Assigned to a driver for fulfillment
- Moves into delivery execution statuses after collection
For routing, driver assignment, and map-based dispatch, see Dispatch Management.
Your Packing Team's Command Center
The Station App is an iPad-based notification hub built for your fulfillment team. It shows a live queue of orders that need to be packed, so your team always knows what's next.
During peak volume, the Station App keeps your packing staff organized and moving faster. Receipts print automatically with order details to support packing accuracy.
Station App
3 orders queued#2851
4 items - 2 min ago
#2850
2 items - 5 min ago
#2849
6 items - 8 min ago
Receipt prints with QR code
Each packed order generates a receipt with a unique QR code.
Staple receipt to the bag
Your packing team attaches the receipt to the order bag.
Driver scans to collect
Drivers scan the QR code to confirm they have the right order.
Handoff confirmed
The scan creates a clear record of who collected what and when.
QR Codes That Eliminate Handoff Errors
Every packed order prints a receipt with a QR code. Your team staples it to the bag. When a driver arrives, they scan the code to confirm collection.
If a driver picks up the wrong bag or skips an order, you know immediately. The scan log shows who collected what and when, giving you a verifiable record for every handoff.
Change Anything Before or After Checkout
Orders change. Customers call to add items, swap products, or update their delivery address. Your staff can handle all of it without canceling and rebuilding the order.
Payment method and payment status are visible in every order record for reference. When a refund is needed, it's handled at the POS. Customer details link directly to their Customer Profile.
Items and Quantities
Add, remove, or swap products. Change quantities on any line item.
Discounts and Pricing
Adjust discounts after placement. Payment info is visible for reference.
Address, Notes, and Schedule
Update delivery address, internal notes, or scheduled time window.
Tomorrow, 2-4 PM - 3 items
Weekly - Next: Feb 14 - 2 items
Feb 13, 10 AM-12 PM - 5 items
Scheduled and Subscription Orders, Same Workflow
Scheduled orders and subscription-generated orders appear in the same workflow as everything else. Your team manages them with the same tools and the same status flow.
Staff can adjust scheduled time windows as needed. No separate system to check. For delivery scheduling configuration, see Scheduled Delivery.
ID Verification Visible in Every Order
ID verification status is visible directly in the order workflow. Your team can confirm a customer has been verified without leaving the order screen or switching to another system.
This gives staff a compliance reference point at every step, from packing through handoff. Verification data stays connected to the order record for auditing and accountability.
Order #2853
Delivery - 4 items
ID Verified
Verified Feb 10, 2025
Always Visible
Verification status stays pinned to the order, visible during packing, dispatch, and delivery.
See Order Management in Action
Book a demo and we will walk you through the order list, Station App, scan-to-collect, and the full fulfillment workflow.
Order Management Questions
Common questions about how WebJoint handles order fulfillment, status tracking, Station App packing, and scan-to-collect handoff.
Ready to Simplify Your Order Workflow?
Book a demo and see how WebJoint connects checkout, packing, scan-to-collect handoff, and delivery execution in one system.