Delivery Zones

Define where you deliver, how much you charge, and what customers can buy, all based on location.

Zone Configuration

What Delivery Zones Control

Delivery zones in WebJoint are more than map boundaries. Each zone carries its own business rules that control operations, economics, and the customer ordering experience.

Delivery fees by geographic area
Minimum order requirements per zone
Waive delivery fees when customers spend over a set amount
Scheduled delivery windows by zone
Hybrid zone designation for dual inventory access
Customer eligibility to place an order based on location
Zone settings panel showing delivery fee, minimum order, free delivery threshold, and hybrid mode toggle
Zone Drawing

Custom Drawn Polygons With Zip Code Restrictions

Zones are created as custom-drawn polygons in the WebJoint backend. Each zone defines a geographic boundary on Google Maps that determines where your delivery service operates.

Within any zone, you can restrict service further using zip codes. This allows you to exclude specific neighborhoods or limit delivery to approved zip codes without redrawing the polygon. For example, you can serve most of a city but exclude areas where local regulations prevent delivery.

Custom drawn polygon zone on Google Maps covering the Los Angeles delivery area
Zone Availability

ASAP vs Scheduled Zones

Zone availability is determined by vehicle assignment. This keeps ordering options aligned with real-time driver coverage.

ASAP Delivery

Zones with active vehicles assigned are available for ASAP delivery. Customers in these zones can place immediate orders.

Scheduled Only

Zones with no vehicles currently assigned are available for scheduled delivery only. Customers can select a future delivery window but cannot place an ASAP order.

Customers only see ordering options that match available driver coverage. No ASAP promises you can't keep.

Scheduled delivery time slots showing day, start time, end time, delivery window, and max orders per slot
Zone Assignment

Zone Assignment and Flexibility

Vehicles can be assigned to multiple delivery zones. A single vehicle can cover several geographic areas during one shift, and zone assignments can be changed mid-shift without restarting.

Zone assignment ties directly into the Vehicle Management workflow. When a shift is started, the dispatcher selects which zones the vehicle will serve. This determines which orders the driver receives.

Mid-Shift Changes

Dispatchers can add or remove zones from a vehicle during an active shift. This supports dynamic coverage adjustments based on demand, driver availability, or zone closures.

Vehicle zone assignment showing 7 delivery zones as chips with coverage map
Order Routing

Smart Zone-Based Routing

When an order is placed, WebJoint matches the customer's drop-off address to a delivery zone and evaluates which driver should receive it.

Orders match based on customer drop-off address and originating location
When multiple drivers cover the same zone, the order goes to the driver who can reach the drop-off fastest
Vehicle inventory availability is checked before assignment
Paused vehicles are excluded from order routing

Routing Priority

1

Zone match

Customer address is matched to a delivery zone

2

Fastest driver

The driver who can reach the drop-off fastest is selected

3

Inventory check

Vehicle inventory availability is verified before assignment

4

Status filter

Paused or unavailable vehicles are excluded

See how delivery zones, routing, and inventory work together.

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Hybrid Inventory

Hybrid Zones and Inventory Behavior

A hybrid zone allows drivers with inventory kits to accept two types of orders: those fulfilled from their vehicle inventory, and those that require a warehouse pickup.

Once you mark a zone as hybrid, it just works. The right inventory source is selected per order, whether that's the driver's kit or the warehouse. Your drivers don't need to do anything differently. Warehouse inventory is also used when a driver has no inventory kit assigned.

Kit + Warehouse

Drivers with inventory kits in hybrid zones can fulfill from both their kit and the warehouse. The system picks the best source per order.

No Kit Assigned

When a driver has no inventory kit, all orders in the zone pull from warehouse inventory automatically, regardless of hybrid status.

Explore Vehicle Management
Customer Experience

Location-Based Shopping Experience

Delivery zones directly affect what customers see when they visit your website. Customers outside all delivery zones cannot place orders and see a notification that they are outside the delivery area.

For customers inside a delivery zone, product visibility depends on the fulfillment method.

This alignment between zone, inventory source, and product visibility reduces failed orders and keeps fulfillment matched to what is actually available.

Express Menu

Vehicle inventory

Shows inventory currently available in the assigned delivery vehicle. Customers see only what the driver is carrying.

Full Menu

Warehouse catalog

Shows the entire warehouse catalog. Customers can order anything in stock, and the order is fulfilled from the warehouse.

Customers outside delivery zones see a notification and cannot place orders.

FAQ

Delivery Zones Questions

Common questions about zone configuration, delivery fees, scheduled windows, hybrid inventory, and location-based ordering.

Build Smarter Delivery Zones

Request a demo to see how delivery zones control fees, minimums, scheduling, hybrid inventory behavior, routing logic, and what customers can order based on location.