Last Mile Delivery Solutions – Inventory, GPS and E-Commerce

In the modern, rapidly changing world, customers expect reliable logistics and swift delivery when making online purchases. This has led to the rise of last mile delivery solutions, which focus on the final leg of the delivery process from the warehouse to the customer’s doorstep. In order to meet these high expectations, businesses must utilize inventory management, GPS tracking, and e-commerce integration to optimize their last mile delivery process.

Inventory Management

Inventory managementby Kyle Glenn (

Effective inventory management is crucial for last mile delivery solutions. It involves tracking and managing the movement of goods from the warehouse to the customer. By implementing a robust inventory management system, businesses can ensure that they have the right products in stock and can fulfill orders quickly and accurately. This not only improves the efficiency of the last mile delivery process but also helps to prevent stockouts and delays.

GPS Tracking

GPS tracking is a vital component of last mile delivery solutions. It allows businesses to track the location of their delivery vehicles in real-time, ensuring that they are taking the most efficient routes and making timely deliveries. This not only improves the overall speed of the delivery process but also provides customers with accurate delivery estimates and the ability to track their orders. GPS tracking also allows businesses to monitor the performance of their delivery drivers and make adjustments as needed to improve efficiency.

E-Commerce Integration

E-commerce integrationby Bruno Kelzer (

Integrating e-commerce platforms with last mile delivery solutions is essential for businesses that sell products online. This integration allows for seamless communication between the e-commerce platform and the delivery system, ensuring that orders are processed and fulfilled quickly and accurately. It also provides customers with real-time updates on their orders and allows for easy returns and exchanges. By streamlining the e-commerce and delivery processes, businesses can provide a better customer experience and improve the efficiency of their last mile delivery.

Benefits of Last Mile Delivery Solutions

Implementing effective last mile delivery solutions offers numerous benefits for businesses. By optimizing the final leg of the delivery process, businesses can improve customer satisfaction and loyalty. This can lead to increased sales and repeat business. Additionally, efficient last mile delivery can help businesses save on costs by reducing the number of failed deliveries and returns. It also allows for faster delivery times, which is becoming increasingly important in the competitive e-commerce market.

The Future of Last Mile Delivery

The demand for reliable and swift last mile delivery solutions is only expected to increase in the future. As e-commerce continues to grow, businesses must adapt and optimize their delivery processes to meet customer expectations. This may involve implementing new technologies such as drones or autonomous vehicles for delivery. It may also involve utilizing data and analytics to improve route planning and customer targeting. By staying ahead of the curve and continuously improving their last mile delivery solutions, businesses can gain a competitive edge and meet the ever-changing demands of the market.

In conclusion, inventory management, GPS tracking, and e-commerce integration are essential components of effective last mile delivery solutions. By utilizing these tools, businesses can improve the efficiency and reliability of their delivery process, leading to increased customer satisfaction and loyalty. As the demand for fast and reliable delivery continues to grow, it is crucial for businesses to invest in and continuously improve their last mile delivery solutions.

Streamlining Retail Delivery Management for Efficiency

In today’s fast-paced retail environment, efficient delivery management is crucial for success.

As online shopping becomes more popular and customers expect quick and dependable delivery, retailers need to optimize their delivery procedures to remain competitive.

This article discusses why managing retail deliveries is crucial and how retailers can make their delivery processes more efficient.

Why Is Retail Delivery Management Important?

Retail delivery management is the handling of product delivery from a retailer to the customer.

This includes everything from order fulfillment to tracking and delivery.

Efficient retail delivery management is essential for several reasons:

Meeting Customer Expectations

Retail deliveryby Grab (

In today’s digital age, customers expect fast and reliable delivery.

Online retailers like Amazon have accustomed customers to receiving their orders quickly, often within a few days or even on the same day.

Retailers who cannot meet these expectations may lose customers to competitors who can offer quicker and more effective delivery.

Reducing Costs

Inefficient delivery processes can result in higher costs for retailers. This can include expenses such as missed delivery windows, incorrect orders, and returns.

By streamlining delivery management, retailers can reduce these costs and improve their bottom line.

Improving Customer Satisfaction

Efficient delivery management not only meets customer expectations but also improves overall customer satisfaction. Customers who receive their orders on time and in good condition are more likely to become repeat customers and recommend the retailer to others.

How Can Retailers Optimize Their Delivery Processes?

To streamline retail delivery management, retailers can implement the following strategies:

Utilize Technology

Delivery technologyby Grab (

Technology plays a crucial role in optimizing delivery processes. Retailers can use delivery management software to track orders, manage inventory, and automate tasks such as labeling, inventory management, and GPS tracking.

Additionally, retailers can use route optimization software to plan the most efficient delivery routes, reducing delivery times and costs.

Collaborate with Suppliers

Collaborating with suppliers can help retailers improve their delivery processes.

Retailers can work closely with suppliers to make sure they always have enough inventory to fill orders fast and smoothly.

Suppliers can also provide valuable insights and data on their delivery processes, allowing retailers to identify areas for improvement.

Implement a Warehouse Management System

A warehouse management system (WMS) can help retailers manage their inventory and fulfillment processes more efficiently. With a WMS, retailers can track inventory levels, automate picking and packing processes, and manage returns.

A WMS can also integrate with other systems, such as delivery management software, to provide a seamless and streamlined delivery process.

Utilize Third-Party Logistics (3PL) Providers

3PL providersby CDC (

Outsourcing delivery to a third-party logistics (3PL) provider can help retailers streamline their delivery processes. 3PL providers have the expertise and resources to handle all aspects of delivery, from warehousing to transportation.

By partnering with a 3PL provider, retailers can focus on their core business while leaving the delivery process in the hands of experts.

Implement a Click-and-Collect System

Click-and-collect, also known as buy online, pick up in-store (BOPIS), is a popular delivery option for customers. By implementing a click-and-collect system, retailers can offer customers the convenience of online shopping while reducing delivery times and costs.

Customers can place their orders online and pick them up at a designated location, such as a store or locker. This not only streamlines the delivery process but also drives foot traffic to physical stores.

Real-World Examples of Streamlined Retail Delivery Management

Let’s take a look at two real-world examples of retailers who have successfully streamlined their delivery processes.


Walmart deliveryby Grab (

Walmart has implemented several strategies to optimize its delivery processes. The retail giant offers same-day delivery for online orders, allowing customers to receive their orders within hours.

Walmart also utilizes a click-and-collect system, allowing customers to pick up their orders at a designated location. This has not only streamlined the delivery process but also increased foot traffic to physical stores.

Furthermore, Walmart has teamed up with external companies to handle the delivery processes for them. This helps Walmart to concentrate on their main business.


Zara deliveryby charlesdeluvio (

Zara, a popular fashion retailer, has implemented a click-and-collect system to streamline its delivery processes. Customers can place their orders online and pick them up at a designated store location, reducing delivery times and costs.

WebJoint also utilizes technology to optimize its delivery processes. The retailer uses easy-to-use technology to track inventory levels and automate picking and packing processes, improving efficiency and reducing errors.

Who Is Responsible for Retail Delivery Management?

Retail delivery teamby Headway (

Retail delivery management is a collaborative effort between various departments within a retail organization. This can include the supply chain team, warehouse team, and delivery team.

However, it is essential to have a designated team or individual responsible for overseeing and optimizing the delivery process. This can include tasks such as tracking delivery metrics, identifying areas for improvement, and implementing new strategies and technologies.


Efficient retail delivery management is crucial for meeting customer expectations, reducing costs, and improving customer satisfaction. By utilizing technology, collaborating with suppliers, and implementing streamlined processes, retailers can optimize their delivery processes and stay competitive in today’s fast-paced retail environment.

With the rise of e-commerce and the increasing demand for fast and reliable delivery, retailers must prioritize streamlining their delivery processes to stay ahead of the competition. By implementing best practices and utilizing the right tools and strategies, retailers can achieve maximum efficiency in their delivery management.

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The Future of Cannabis Delivery Payment Processing – A Conversation with Cathy Corby Iannuzzelli of KindTap

This week, I had the opportunity to sit down with Cathy Corby Iannuzzelli of KindTap to discuss the rapidly growing sector of payment processing in the cannabis industry, her vision for the future of payment technologies in highly regulated markets, and why cannabis deliveries should implement a payment processing solution for their operation today.

KindTap – the fastest growing payment processing solution for cannabis delivery services.

Q: Can you tell us a little bit about yourself, your experience in the payment processing world, and how you ended up working in the cannabis sector with KindTap?

CI: I’ve been working in financial services and payments for 30 years on the card issuing and merchant processing sides of the business. Much of my career has involved launching payment products when the whole product category was new. Things like debit cards, internet banking, e-commerce and prepaid cards we all take for granted now, but there was a lot of pioneering to bring them to market. About 3 years ago while working for a client in Denver, I became aware of how broken payments were in cannabis. Broken isn’t even the right word – payments simply didn’t exist in the cannabis market. My pioneering spirit kicked-in and I refocused my consulting on the cannabis segment. In 2019 I met the founders of KindTap who had deep cannabis expertise and were focused on the cannabis payments problem, as well. We started collaborating on what has now  become KindTap and earlier this year I joined the team full-time.

Q: What problem is KindTap aiming to solve in the cannabis industry?

CI: As we all know and experience today, the payment experience for cannabis is friction-filled, both for the consumer as well as the merchant. For the e-commerce experience, there is no actual “commerce” as payment info is not captured online and there remains massive payment friction upon delivery/in-store pickup. For the merchant, they are capturing pre-order sales with no certainty of pickup or payment, and it’s even worse for delivery when drivers are being sent out to collect cash! KindTap aims to solve all of this friction with a very straightforward payments platform for online and in-store commerce, along with a consumer-level loyalty program for every dollar spent within our network of merchants.

Q: How does the lack of traditional banking infrastructure for the cannabis industry negatively impact cannabis businesses?

CI: Unfortunately this is a major problem that will not go away with one or two bills passed at the federal level. We connect with merchants and consumers on a daily basis, and they all want less physical cash in the system. This is one of the core challenges, and with KindTap we aim to remove that physical cash and bring the industry to the 21st century of digital payments.

Q: How is it that KindTap can provide banking and digital payment solutions to plant-touching cannabis businesses while more conventional banks (Chase,Wells Fargo, BoA, etc.) can’t?

CI: Banks are excellent at managing risk. As long as cannabis is illegal at the federal level, it’s a risky business for banks to serve. When weighing the risk-to-benefit, the cannabis segment is simply not large enough to the mega-banks to make the benefit worth the risk. Smaller financial institutions – where the innovation in cannabis banking is taking place – see a large opportunity relative to their size and are investing in people and processes to manage the risk. KindTap has partnered with financial institutions that have a multi-state license to operate, but yet have the size and innovation to work directly in the cannabis industry.

Q: Up until recently, there has been hesitation among plant-touching operators to transition to digital payment solutions due to regulations, among other factors. How has that changed? What does KindTap do to ensure security and safety of an operator’s assets?

CI: KindTap operates within the current regulatory framework for cannabis banking and merchant processing, on a state-by-state basis with no interstate commerce. We do not operate on what they call “federal rails” which is Visa and MasterCard. Think of us like one of the MSOs: They operate state-by-state with a multi-state/national presence, and so does KindTap. Our security and safety of assets is backed by trusted financial institutions and vendors who are in the business of payment processing, with a long-history outside of cannabis.

Q: Cannabis delivery operators across California use KindTap to process customer payments. What are the benefits of payment processing for cannabis delivery?

CI: Great question, as we love to describe where KindTap shines! Our system collects payment information upon checkout, not at the delivery location, which removes the friction of paying cash upon delivery (or a mobile cashless ATM terminal, only to receive physical cash for your change). The consumer not only gets a more seamless delivery experience but also has the ability to earn loyalty rewards for shopping at multiple merchants within the KindTap network, just like AMEX. The merchant LOVES the ability to remove cash from their system, and delivery drivers can now have a more predictable schedule without having to collect cash at each stop. Everyone truly wins.

Q: What’s the biggest obstacle to implementing payment processing for cannabis deliveries? How quickly could operators implement payment processing like KindTap?

CI: Our system allows for operators to implement KindTap within a matter of days on the back-end, in partnership with WebJoint. The biggest obstacle, frankly, is the previous battle scars of other payment processors and the mess they created for cannabis operators and consumers. Once the operator pays attention to KindTap’s offering, then we tend to move forward with implementation without any issues.

Related: “Payment Processing for Cannabis Delivery Services and Why Cashless Payments are Better”

Payment Processing for Cannabis Delivery

Q: What does the future of cannabis banking look like for you?

CI: At KindTap we believe the fragmented banking system will not go away anytime soon, especially on the payment processing side where most providers live at the federal level and changing those regulations will not happen overnight. We built KindTap to thrive in the current banking environment, and whenever federal legalization occurs whereby the “federal rails” of Visa/MasterCard enter the picture, then our business will continue to thrive with our planned transition of our platform to that of a federal-level payments platform.

Q: A recent study by Grand View Research projects the legal cannabis market to reach $84 billion by 2028 and leading up to that, the cannabis payment industry is hotter than ever. What’s next for the KindTap team?

CI: We are excited about our growth roadmap for KindTap. You will read later this year our publicly-announced expansion plans and roll-out of our credit and loyalty features, which will quickly solidify us as the leader in cannabis payments and the first payments provider to offer a digital credit solution to cannabis consumers.

Q: What are a few resources you can share with our audience? What are some of your favorite books, podcasts, software, etc. that have benefited your personal and professional growth in the industry?

CI: Great question. Not to sound like a plug, but I actually learn a lot from WebJoint’s content and white papers, which help me to better understand the delivery side of the business more so than other sources.

Q: Lastly, where can our readers find you and learn more about KindTap?

CI: You can visit our website at or email us at

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